Frequently Asked Questions

Below you will find basic information regarding the most often asked questions. 

To access full FAQ please click below. 

 

PRODUCTION TIME

The majority of our products are custom hand-made to order. This process takes a lot of time to ensure that every QT Album meets our exacting standards. 

We reserve up to 25 business days from the time we receive your payment until we deliver the product to the courier for shipment.

EXPRESS Turnaround 
Should you require a quicker turnaround time, we may be able to accommodate this (depending on the product and our current work load) at an additional charge.

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Shipping TIME AND COST

  • Within the EU: Cost: £9/€12 to £12/€14  or FREE* on orders over £/€450
  • Within non-EU European Countries (EEA Members, Switzerland & Norway) | Cost: €15 - €18 or FREE** on orders over €450
  • USA/Canada | Cost: $60 (signature required) or FREE on orders over $200 (USD)
  • Other Worldwide Destinations | Cost: $70 or FREE on orders over $200 (USD) 

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